❓ General Inquiries
All your questions answered at yoya9
Detailed answers about account verification, payments, VIP benefits, cricket betting, and much more — all in one place, straightforward and simple.
Many questions can come up while using yoya9. Which documents are needed after creating an account, how to receive weekly cashback, which markets are popular in cricket matches, or when you will receive your withdrawal — on this page you will find direct and reliable answers to all these questions. Each section is organized separately so you can quickly find the information you need. If you can't find your question, our 24/7 support team is always by your side.
Frequently Asked Questions
Verification & Documents
Account verification is for your own protection. It confirms that the account is being used by its rightful owner and prevents anyone else from withdrawing money in your name. It is a proven method of preventing fraud and unauthorized access. yoya9 follows this process to ensure safety and fair play at all times.
yoya9 only processes payments to payment methods registered under the account holder's name. Whether you use bKash, Nagad, Rocket, or bank transfer, the name registered there must exactly match the name on your yoya9 profile. This eliminates the risk of money going to the wrong account and allows withdrawals to be processed faster.
Usually a clear photo of your National ID (NID) or passport is sufficient. In some cases, a selfie or a copy of a utility bill may be requested. Make sure all details in the document are clearly readable — blurry or damaged copies are not accepted. The support team may request additional documents as needed.
Yes, completely secure. yoya9 stores all personal information using SSL encryption technology. Your NID, passport, or any other document is not shared with third parties. Maintaining privacy is a core commitment of the platform.
VIP Benefits
Each week, a cashback amount is added to your balance based on your total wagers. The percentage is determined by your VIP level. At the Bronze level you can receive up to 0.3% cashback, Silver up to 0.6%, Gold up to 0.9%, and Platinum up to 1.2% weekly cashback. After each week ends, the cashback is automatically credited to your account.
yoya9 has 4 VIP levels in total: Bronze, Silver, Gold, and Platinum. The highest cashback and benefits are available at the Platinum level — up to 1.2% weekly cashback. Moving up each level unlocks more benefits and creates opportunities to receive special offers.
Playing regularly and increasing your wagering amount will gradually move you to a higher level. From Bronze to Silver, Silver to Gold, and Gold to Platinum — each promotion depends on your overall activity. When your level increases, both the cashback rate and special benefits grow.
In addition to weekly cashback, members at higher VIP levels get priority access to special promotional offers, have the opportunity to receive dedicated support assistance, and may get early access to new games or features. The higher the level, the broader the benefits become.
Cricket Betting
Match Winner, top run scorer, toss winner, and method of first wicket — these markets are the most popular. In addition, total innings runs, over/under, and Man of the Match markets are also heavily played. These markets are available for BPL and international matches.
If a match is declared no-result due to rain or any other reason, the original stake is generally refunded. However, specific settlement rules may vary by market. It is a good habit to read the relevant rule before placing a bet. Contact yoya9's support team for more details.
In decimal odds, the original stake is already included. For example, if the odds are 2.50 and you bet ৳100 — if you win, you receive ৳250 (including the original ৳100), meaning a profit of ৳150. Simple formula: stake amount × odds = total return. The higher the odds, the bigger the potential win — but the chance of winning is comparatively lower.
Yes, accumulator or combo bets can be placed. Multiple selections are combined into a single bet and all selections must be correct to win. Since each set of odds is multiplied together, the total odds become much larger — meaning the potential win is also much higher. However, if any single selection is wrong, the entire bet is lost, so the risk is higher than placing separate bets.
At yoya9, betting is available for BPL, T20 World Cup, IPL, and international matches — all types of tournaments. For example, multiple markets are open for big matches like Bangladesh vs India. Go to the cricket section to see available matches and markets.
Withdrawals
A "Pending" status means the request is being processed. Withdrawals are generally completed within 15 minutes to 2 hours. If you have not received the money within this time, verify that your account details are correct and contact the support team via live chat.
The standard withdrawal time at yoya9 is between 15 minutes and 2 hours. Transactions via bKash, Nagad, and Rocket are processed very quickly in most cases. Bank transfers may take a little longer. Providing the correct wallet number or bank details when submitting a withdrawal request makes the process even smoother.
Yes. yoya9's withdrawal system is active 7 days a week, 24 hours a day. The same process runs at night and on public holidays. The standard timeframe — 15 minutes to 2 hours — applies on any day or time. Minor delays may occur if bKash, Nagad, or Rocket experience their own server issues.
The minimum withdrawal amount at yoya9 is ৳500. Withdrawal requests below this amount are not accepted. Similarly, the minimum deposit amount is also ৳500. This limit applies equally to all methods — bKash, Nagad, Rocket, and bank transfer.
No. For security reasons, yoya9 only sends money to a wallet or bank account registered in the account holder's own name. Sending to someone else's wallet will be treated as a third-party transaction and will be rejected. Use a bKash, Nagad, Rocket, or bank account registered in your own name.
Still have questions?
For any question, yoya9's support team is by your side 7 days a week, 24 hours a day — in both Bengali and English. Get instant answers via live chat, or write to us in detail by email.
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