yoya9 Terms & Conditions

Section 1

yoya9 operates an online gaming and entertainment platform for users in Bangladesh. The term "platform" in this document refers to yoya9's website, mobile version, and all services under it.

These Terms form a legal agreement between yoya9 and you. If you disagree with any part of these Terms, please refrain from using this platform. Continuing to use the platform will be taken as your full acceptance of these Terms.

yoya9 reserves the right to change, amend, or revise these Terms at any time. Continuing to use the platform after any change means you have automatically accepted the updated Terms. We therefore recommend reviewing this page before each session.

Section 2

2.1 Age Requirement

The yoya9 platform is only for individuals aged 21 or older. Minors are strictly prohibited from creating or using an account, or accessing the platform through another person's account. We reserve the right to verify age, and any account found to have provided false information will be closed immediately.

2.2 One Account Policy

Only one account per person is permitted. If a single person holds multiple accounts, all accounts will be suspended and the associated balances may be forfeited. If multiple members of the same household wish to use the platform, yoya9 must be notified in advance.

2.3 Accuracy of Information

You must provide accurate, complete, and up-to-date information at the time of registration. If false or misleading information is provided, yoya9 reserves the right to close the account and withhold any winnings. If any of your details change, please notify our support team immediately.

2.4 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. Do not share this information with any third party. You are fully responsible for all activity on your account. If you suspect unauthorized access, notify us immediately at [email protected].

Section 3

3.1 Supported Payment Methods

yoya9 currently supports deposits and withdrawals through the following methods:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Bank Transfer — Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks

3.2 Minimum Amounts

The minimum deposit amount for each method is ৳500 and the minimum withdrawal amount is also ৳500. Transactions below this amount will not be accepted.

3.3 Withdrawal Processing Time

Approved withdrawals are generally processed within 15 minutes to 2 hours. For bank transfers, processing time may depend on the bank's own business hours.

3.4 Verification Process

For large withdrawal amounts or unusual activity, yoya9 may request identity verification. Withdrawals may be delayed until verification is complete. We take this step to ensure financial security.

3.5 Currency

All transactions on the yoya9 platform are conducted in Bangladeshi Taka (BDT / ৳).

Section 4

4.1 Welcome Bonus

On your first deposit at yoya9, you will receive a 200% bonus up to ৳20,000. For example: depositing ৳1,000 gives you a ৳2,000 bonus, making your total balance ৳3,000. If you deposit ৳22,000, you will receive ৳20,000 as per the bonus cap, making your total balance ৳42,000.

4.2 Wagering Requirements

A 20x wagering requirement applies to the welcome bonus. Wagering is calculated on the bonus amount only, not on the total balance. Example: for a ৳2,000 bonus, a total of ৳40,000 must be wagered before withdrawal.

4.3 General Bonus Terms

• Each bonus offer has a specific validity period — any unused bonus expires at the end of that period.
• Claiming bonuses through multiple accounts or fraud is prohibited.
• The original deposit amount may be withdrawn before the bonus requirements are met, but doing so will cancel the active bonus.
• yoya9 reserves the right to modify or cancel any bonus program at any time.

4.4 VIP Program

yoya9 has four VIP tiers for regular players: Bronze, Silver, Gold, and Platinum. Weekly cashback is offered at each tier — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum. Progression to a higher tier depends on your overall activity on the platform.

Section 5

The following activities are strictly prohibited on the yoya9 platform:

• Creating an account using a false or another person's identity.
• Operating multiple accounts to take advantage of bonuses ("bonus abuse").
• Attempting to hack, manipulate, or exploit vulnerabilities in the platform's software, games, or payment systems.
• Harassing, deceiving, or threatening other players.
• Money laundering or conducting any illegal financial activity.
• Using automated bots, scripts, or software to gain an unfair advantage.
• Conducting deposits or withdrawals through a third party (other than your own account).

In the event of any of the above violations, yoya9 reserves the right to immediately suspend or close the account, forfeit the associated balance, and take legal action if necessary.

Section 6

6.1 Game Operations

All games available on the yoya9 platform (slots, live casino, sports betting, etc.) are operated using technology from trusted software providers. Game outcomes are determined by a Random Number Generator (RNG), which ensures fair play.

6.2 Service Availability

While yoya9 strives to provide uninterrupted service, temporary disruptions may occur due to maintenance, technical issues, or other reasons. yoya9 bears no responsibility for financial compensation in such situations.

6.3 Bet Cancellation or Modification

yoya9 reserves the right to cancel a bet if the game outcome becomes uncertain due to a technical error or malfunction. In such cases, the original bet amount will be returned to your account.

6.4 Sports Betting

Specific rules apply to sports betting. If a match is abandoned, suspended, or delayed, a defined bet management policy will be followed, which can be obtained from the support team.

Section 7

yoya9 uses SSL encryption and other modern security technologies to protect your personal information. Full details on how your information is collected, stored, and used can be found in our Privacy Policy.

Your personal and financial information is never sold to third parties. However, information may be shared with relevant authorities if required to meet legal obligations or to prevent fraud.

Section 8

yoya9 believes that gambling is a form of entertainment, not a means to a financial solution. We encourage our users to play in a healthy and responsible manner.

• Only bet an amount you can afford to lose.
• Set limits on your time and money spent, and stay within those limits.
• Avoid placing more bets to try to recover money you have lost.
• Avoid playing under the influence of alcohol or any other substance.

For more information and support on managing problem gaming, visit our Responsible Gaming page or contact the support team directly.

Section 9

The yoya9 platform is provided on an "as is" basis as an entertainment service. yoya9 is not liable for indirect losses caused by technical disruptions, network issues, or other reasons.

There is a possibility of financial loss in gaming activity. yoya9 does not guarantee any game outcome or a specific amount of winnings. You are playing at your own risk with full awareness of those risks.

yoya9 reserves the right to suspend or close any user's account at any time at its discretion, particularly in cases of violation of these Terms.

Section 10

10.1 Closure by the User

You may request account closure at any time by emailing [email protected]. It is your responsibility to withdraw any available balance before closure.

10.2 Closure by yoya9

yoya9 may close any account without prior notice if these Terms are violated, evidence of fraud is found, or for legal reasons.

10.3 After Closure

After an account is closed, necessary information may be retained for a period determined by applicable law.

Section 11

If you have a dispute regarding any transaction or game outcome, please contact our support team directly first. We will make every effort to resolve disputes amicably.

Support Contact:

• Live Chat: 24/7 instant support
• Email: [email protected]
• Language: Support is available in both Bengali and English

When submitting a complaint, providing your account details, transaction information, and a clear description of the issue will help us reach a faster resolution.