yoya9's Privacy Policy

1. Introduction & Definitions

yoya9 is a trusted online gaming platform operated for users in Bangladesh. We place the highest importance on the privacy of all registered and unregistered users on our platform.

The following definitions apply in this policy:

• "Personal Information" means any information that can directly or indirectly identify you — such as your name, email address, mobile number, financial transaction details, and so on.
• "Platform" means yoya9's website, mobile version, and all related services.
• "User" means any person who visits or uses the yoya9 platform.
• "Processing" means any activity involving the collection, storage, analysis, transfer, or deletion of information.

2. What Information We Collect

yoya9 collects only the information necessary for the proper operation of the platform, ensuring user safety, and delivering better service. The types of information collected are listed below:

2.1 Registration & Identity Information

• Full name and age
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents required for identity verification

2.2 Financial & Transaction Information

• bKash, Nagad, Rocket account numbers (for verification)
• Bank account details (where applicable)
• Deposit and withdrawal history
• Records of bonus and promotion usage

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Session duration and page visit data
• Data collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history and preferred games
• Betting patterns and session details
• Limits and settings configured for responsible gaming

3. How We Collect Information

We collect your information in several ways:

• Information you provide directly: Details you submit during registration, login, deposit, or withdrawal.
• Automatically collected information: Gathered via cookies, log files, and web beacon technology as you browse the platform.
• From third parties: From authorised service providers for identity verification or payment processing.

4. How We Use Your Information

yoya9 uses the information it collects only for the following legitimate purposes:

• Creating and managing accounts, and verifying identity
• Processing deposits, withdrawals, and bonuses
• Ensuring platform security and preventing fraud
• Providing customer support services
• Monitoring user activity to promote responsible gaming
• Improving platform performance and adding new features
• Meeting applicable legal obligations
• Providing a personalised experience and informing you of relevant offers (with your consent only)

5. Sharing & Disclosure of Information

We do not sell or rent your personal information to any third party. However, limited information may be shared in the following circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted service providers for payment gateways, identity verification services, and technical infrastructure management. All such partners are contractually bound to comply with our privacy standards.

5.2 Legal Requirements

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such cases, you will be notified in advance and this policy will continue to apply.

6. Cookie Policy

yoya9 uses cookies and similar technologies to improve your experience. Cookies are small data files stored in your browser.

We use three types of cookies:

• Essential cookies: For maintaining login sessions and ensuring security. The platform cannot function properly without these.
• Functionality cookies: To remember your preferences and settings, such as language selection.
• Analytics cookies: To analyse platform usage and improve service quality.

You can control or disable cookies from your browser settings. However, disabling certain cookies may limit some platform functionality.

7. Data Security Measures

yoya9 uses industry-standard technology and processes to keep your information secure:

• 256-bit SSL/TLS encryption for all data transmissions
• Advanced hashing technology for password storage
• Secure and protected server infrastructure
• Regular security audits and vulnerability testing
• Strict data access controls and training for staff
• Automated detection systems for suspicious activity

8. Data Retention Period

We retain your information only for as long as necessary or as required by legal obligations.

• Account information: For the entire period the account is active and for a set period after it is closed.
• Financial transaction records: For the period required by financial regulatory requirements.
• Gaming activity logs: For a set period for responsible gaming and fraud prevention purposes.
• Support communications: For a set period to ensure quality service.

After the specified period, information is securely deleted or anonymised.

9. User Rights

As a yoya9 user, you have the following rights over your own information:

• Right to know: You can request to know what information we hold about you.
• Right to rectification: You can request correction if any of your information is inaccurate.
• Right to erasure: In certain circumstances you can request deletion of your information, though complete deletion may not be possible where legal obligations apply.
• Right to restriction: In certain cases you can request that the processing of your information be limited.
• Right to object: You can opt out of marketing communications at any time.
• Right to portability: You can request your information in a structured format.

Contact us to exercise any of the above rights. We will review your request promptly.

10. Protection of Minors

The yoya9 platform is intended for users aged 21 and above only. We do not knowingly collect any information from minors. If we are informed that someone under the age of 21 has created an account, that account and all associated information will be deleted immediately.

Age verification is an integral part of our registration process. To learn more about responsible gaming, visit our Responsible Gaming page.

11. Third-Party Connections

Our platform has connections with third-party payment services (bKash, Nagad, Rocket, bank transfer) and game providers (including Pragmatic Play, Spribe, JILI, PG Soft, and others). These third parties have their own privacy policies and are themselves responsible for their own data processing practices.

We share only the limited and necessary information with them to provide services, and they are contractually bound to ensure compliance with our privacy standards.

12. Changes to This Policy

yoya9 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• Displaying a clear notice on the platform
• Sending a message to your registered email address
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after an update means you are considered to have agreed to the revised policy. You are therefore advised to review this page regularly.

13. Contact & Complaints

If you have any questions or comments about this privacy policy, or wish to exercise your rights, please contact us. Our support team is able to assist in both Bengali and English.